IT Support Specialist Jobs In Dubai | FIVE Hotels And Resorts
| Hiring Organization | FIVE Hotels and Resorts |
| Job Location | Dubai, United Arab Emirates |
| Date Posted | Dec/03/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
IT Support Specialist Jobs In Dubai | FIVE Hotels and Resorts
Description:
Looking to be a part of an award-winning team that leads at the forefront of IT innovation? We have the perfect opportunity currently available and are looking for a dynamic individual, focused on delivering unique, first-of-its-class experiences to our guests at FIVE Hotels and Resorts – the dare-to-be-different entertainment experiential luxury lifestyle destinations that capture the glamour and vibe of Dubai and Zurich.
Job Responsibilities:
- Familiar with all the systems Opera, Micros, Windows, Servers, all windows client operating systems.
- Experience in managing systems and networks
- Provide In-house IT related matter troubleshooting and practice a proactive support by maintaining the services at 100% availability
- Coordinate and manage projects
- Experience in dealing with vendors and users at all level
- Oversee the work of the projects and ensure on time completion
- Document project progress
- Ensure that IT actively contributes to cost saving and revenue generating strategies
- Coordinate, introduce, implement, continuously manage and use best practice of Information Technology and telecommunications in order to protect, manage and exploit the use of IT within the business, effectively
- Ensure Information Technology standards and best practices are communicated, implemented and measured.
- Prioritizes and fulfils guest incidents and requests as per FIVE service standards.
- Captures and documents both Guest and Colleague incidents and requests formally using the Support Desk Management System.
- Works closely with business users to ensure optimization of applications, looks at ways to improve usage and helps develop automated business processes.
- Proactively resolves faults and manages service delivery by way of recording incidents, service requests and resolutions.
- Proactively monitors systems for both back of the house and guest facing, takes remedial measures to ensure service continuity.
- Maintains a cost-conscious solution driven approach, uses own resources where possible to resolve issues and deliver service.
- Challenges the norms of the IT team to develop continuous improvement initiatives.
- Deploys IT equipment and software safely and securely into the FIVE Hotels and Resorts network. Adheres to local standards and policies for asset management and software installations. Documents new IT assets in Location Logic, obtains and files all colleague acceptance forms accordingly.
- Periodically audits location logic to ensure compliance to IT standards, policies and procedures.
- Maintains strong governance and change management protocols amongst the team to ensure appropriate documentation and approvals are obtained.
- Practices vigilant IT Security best practices in line with IT policies and procedures.
Job Requirements:
- Hands-on approach and flexibility with a ‘can-do’ work attitude
- Commitment to delivering exceptional services with a passion
- 1-3 years’ experience in a similar role in luxury lifestyle environment
- Creativity and innovation in IT concepts and operations
- Demonstrable achievements in improving customer satisfaction and profitability
- Ability to find creative solutions while taking ownership for all duties and tasks assigned
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