Customer Support Planner Jobs In Dubai United Arab Emirates 2023 | NAFFCO
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| Company Name | NAFFCO |
| Address | Dubai United Arab Emirates |
| Region | Dubai |
| Country | United Arab Emirates |
| Date | 2/02/2023 |
| Salary | 9000 |
| Employment Type | Full-Time |
Customer Support Planner Jobs In Dubai United Arab Emirates 2023 | NAFFCO
Description:
Job Description Summary The Customer Support Planner will be responsible for coordinating all aspects of engine maintenance from initial job request through to final billing. This includes off-wing base maintenance, routine line maintenance at customer locations and remote AOG support.
Responsibilities:
- Communicate with internal team and customers to ensure seamless service and work scope execution.
- Provide support for the team in all technical, logistical, environmental, health & safety (EH&S) and quality requirements.
- Understand appropriate Aircraft Maintenance Manual, Engine Shop Manual procedures.
- Demonstrate required knowledge of Aviation Quality Procedures/Standards, as well as FAA/EASA Part 145 requirements and procedures.
- Demonstrate a solid understanding of Human Factors and how to mitigate risks while planning for tasks.
- Partner with Materials team to ensure deliveries meet customers’ expectations.
- Support commercial team in quoting and managing of work scopes, parts, and logistics.
- Collect cost accumulations, process all invoices, and assist with Accounts receivable reconciliations.
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