Receptionist Jobs In Dubai | Bab Al Shams Desert Resort

Receptionist Jobs In Dubai | Bab Al Shams Desert Resort

For More Top Organization Jobs: Click Here

Hiring Organization	Bab Al Shams Desert Resort
Job Location	Dubai, United Arab Emirates
Date Posted	Dec/22/2022
Base Salary	AED
Employment Type	Full Time
Valid Until	N/A

Receptionist Jobs In Dubai | Bab Al Shams Desert Resort

Description:

To carry out all day-to-day guest services tasks and to provide all our guests & visitors with a warm welcome and assistance during the time spent in the hotel as well as to ensure efficient, prompt, courteous, consistent quality and proactive service for all our guests.

Job Responsibilities:

• To adhere to the department’s Standard Operating Procedures at all times
• To be aware of the departmental fire evacuation procedures
• To work together with all other Front Office and hotel employees and to fully cooperate with staff from other sections and hotel departments at all times
• To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and share strategies/ideas to address potential service shortfalls
• To attend pre-shift and post-shift briefings and be aware of all information communicated, all problems reported and all current VIP guests, hotel promotions and room rates
• To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our hotel
• To review all reservations, transportation requests and room allocations daily and to correct any mistakes before they affect a guest’s stay and also to ensure that all special requests are communicated to other departments as applicable & necessary
• To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests
• To handle guest complaints, comments, problems/requests and other incidents in a professional & efficient manner, to document all complaints and incidents properly and to ensure that the Front Office Manager is fully informed about all complaints/issues
• To make sure that all Guest Services working materials/equipment, areas, signage and vehicles are always in good condition and cleaned/maintained regularly and that all faulty equipment, repair matters and health & safety concerns are immediately reported to the appropriate departments for rectification
• To work in a safe manner and to keep work related accidents and sick leave to a minimum as well as to adhere to all laws & regulations of the UAE at all times
• To be fully aware of the hotel’s credit policy and to adhere to all aspects of the credit policy at all times
• To actively promote all ongoing incentive programs and guest questionnaires as well as seek general feedback from guests
• To interact and communicate with guests & colleagues in a courteous, friendly, open and honest manner at all times
• To be fully aware of all hotel policies, procedures and government rules & regulations and to maintain good relations with the police and other local authorities at all times
• To be consistently well groomed & professional in appearance and to wear the appropriate uniform and name badge at all times
• To attend departmental meetings and hotel training programs as and when needed or instructed
• To carry out shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management
• To be always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information
• To maintain effective key control and to liaise with the Security Department in all matters concerning guest-room security
• To actively seek to increase room occupancy, average room rate and uptake of all other hotel services at all times
• To be fully familiar with the hotel and conversant with all hotel services and the opening & closing times of all outlets
• To liaise regularly with other Front Office sections, e.g. Bell Desk, Reception, etc., to ensure that all guests and visitors are provided with a seamless service experience
• To ensure that all guests and visitors are fully informed of all hotel services/facilities and that they are also explained all conditions related to their stay in the hotel
• To actively listen to guests and visitors at all times and to strive to answer all questions and solve all issues/problems in a guest-focused manner
• To adhere to pre-set availability and rate controls and ensure that all refused business is recorded correctly (turn-aways)
• To ensure and maintain the security of information regarding customers and employees of the hotel at all times
• To maximize revenue by up-selling and ensuring that all services are charged for as/when applicable

Job Requirements:

• Minimum High School Graduate
• Hotel Management graduate or Front Office operations certification
• 2 years in similar position in a five star hotel.
• Strong orientation towards customer service
• Highly organized and proactive
• Initiative and Commitment to Achieve
• Effective Communication
• Attention to detail
• Problem solving and decision making
• Leadership skills
• Customer focused
• Team work

APPLY Click Here